Refunds & Returns

Software Refunds

If you are dissatisfied with Simple Booth software for any reason, please reach out to support@simplebooth.com and we will do our best to help. We may be able to resolve your issue directly, or if we are unable to, we can provide a refund and/or account credit as described below.

Note: To help our customers avoid unwanted charges, it's our policy to send reminder emails before the renewal date. To make sure our emails don't end up in your spam folder, please add simplebooth.com to your email contacts or safe senders list.

Please consider our free trial before purchasing to make sure it's right for you.

The following information depends on whether you started your subscription through our website or through the App Store (in the HALO app itself). Please take care to read the section applicable to your subscription. This information can be found on the billing page in your account dashboard.

Software purchased through the App Store

You must contact Apple to request a refund for payments made through the App Store. Apple doesn't give us the ability to look up individual transactions or issue refunds for payments.

Software purchased through Simple Booth

Weekly and Monthly subscriptions

If you forgot to cancel your subscription and have not been using it to capture photos, we can refund up to (3) periods of inactivity. (One period is a week for weekly plans, or a month for monthly plans.)

We can provide account credits for an additional (3) periods.

We do not issue refunds for any periods where the software was used to capture photos.

Annual subscriptions

If you have not used the app to capture photos since your annual renewal was processed, we can provide a refund based on the date you contact us from your renewal date:

  • Within 30 days: 95% refund, 5% account credit
  • 31-60 days: 75% refund, 25% account credit
  • 61-90 days: 50% refund, 50% account credit
  • 91-120 days: 25% refund, 75% account credit

After 121 days, we do not offer refunds for annual renewals.

Virtual Booth credit blocks

If you purchased a block of credits and have not used them, as long as it is within 30 days from the date of purchase we can refund 95% of your purchase and provide a 5% account credit for the remainder.

We do not offer refunds for credit blocks that have been partially utilized or after 30 days have passed since the date of purchase.

Technical issues

If you ran into a technical issue that prevented you from using the app for your event, please contact us with details and we'll issue a refund for applicable fees where we can determine that the software was at fault.

Technical issues resulting from a third-party product or software, poor internet connection, and other factors beyond the control of Simple Booth's software are not eligible for a refund.

If you have questions about how the app works, please consult our help center or contact our support team ahead of your event.

In the unlikely case that you are charged due to a technical error in our system such as duplicate charges or a miscalculated amount, those payments are eligible for a full refund (note: a subscription renewal is not considered a technical error).

Hardware Returns

In general, we accept returns, exchanges, and repairs for damaged or defective hardware products. Any return must be requested within 30 days of purchase to be eligible. Note that exceptions apply and some products may come with their own warranties.

iPads are not eligible for returns after being opened or taken out of the box.

If you would like to return a hardware product for another reason, your item must be in new condition with the original packaging, and may only have been carefully set up for testing purposes in your home or office. Items may not have any signs of visible wear or use. Returns will not be accepted for items that have been used at events or in the field.

Eligible returns may be exchanged for a replacement product, store credit, or or a refund to the original payment method if paid by credit card.

If you paid by check, ACH, or another payment method, Simple Booth may issue a check or choose another method at our discretion.

Any reasonable fees or costs incurred by Simple Booth during the sale or return process, such as wire fees, non-recoupable credit card transaction fees, or shipping costs may be deducted from your credit or refund.

Return Process

To initiate a return:

  1. Forward your order confirmation email to support@simplebooth.com to request which products you would like to return and the reason for your return request.
  2. Print the prepaid return shipping label that you will receive by email. The cost of return shipping will be deducted from your refund.
  3. Send all items back to us using the label provided.

Completing your return:

We will inspect your return for visible signs of wear or use.

  • Refunds and account credits for like-new returns will be processed within 14 business days of receiving your return.
  • Exchanges for like-new returns will be mailed within 14 business days of receiving your return.
  • Returns that have visible signs of wear or use will be returned to the customer at customer's expense.

Note:

Refunds can only be issued to the original form of payment. Once the refund has been processed, it can take up to 10 business days for the funds to post to your account.

The time it will take for exchanged products to reach you may vary depending on your location.

Contact Support