Current Refund Policy
If you are unhappy with Simple Booth for any reason, please reach out to our team and we will work with you to determine how we can assist. Depending on your situation and how our policy applies, we may be able to resolve your concern directly, provide an account credit or even a partial refund.
To help our customers avoid unwanted charges, we send a reminder email to customers one week before the renewal date for an annual subscription and three days before each renewal date on a monthly subscription.
Ways we can help
We are able to issue refunds up to $50 and can credit your Simple Booth account for additional charges incurred over $50.
If you have purchased Simple Booth for the first time and are not satisfied, we can issue a $50 refund and credit as long as the app was never used during an event or installation.
You should consider our free trial before purchasing if you are on the fence!
If you forgot to cancel your monthly subscription and have not used the app since its renewal, we can refund (up to $50) and credit you for additional time when the app was not in use.
Credits can be applied up to:
- Six (6) months for the Special Event and Lite plans
- Three (3) months for Standard and Pro plans
If you forgot to cancel your annual subscription and contact our team within 30 days of making the renewal payment, we can issue a $50 refund and credit your account for the remainder of the charge.
If your annual subscription renewed more than 30 days ago and you would like to request a refund, please reach out to our team with an explanation of your unique circumstances so we can give it due consideration.
- If you ran into a technical issue that prevented you from using the app during your event, we are happy to issue a refund for the applicable fees. If you have questions about app functionality and how the features work, please consult our help center or contact our support team ahead of your event.